FAQ

Orders & shipping

Where do you ship?
We ship to addresses in the United States.

How much is shipping?
Standard shipping is free on orders of $50 or more. For smaller orders, the rate is shown at checkout before you pay.

How long will my order take?
Orders are processed in 1-3 business days, and most arrive within 5-10 business days. You'll get a tracking number by email when your order ships.

Why did my order arrive in separate packages?
Our products ship from different US warehouses, so items in one order can arrive separately.

Can I change my address or cancel?
Email us within 12 hours of ordering at imodexgrouprd@gmail.com and we'll do our best.

Returns

What is your return policy?
Unopened, unused products can be returned within 30 days of delivery. For hygiene reasons, opened skincare can't be returned unless it arrived damaged, defective or was the wrong item. See Returns & Exchanges for details.

My item arrived damaged. What do I do?
Email us within 7 days with your order number and a photo. We'll send a replacement or a full refund.

Products

How do I know which product is right for me?
Every product page includes how to use it and its key ingredients. Not sure? Email us your skin concern and we'll suggest a simple routine.

Can I use these products if I have sensitive skin?
Always patch test a small amount on your inner arm 24 hours before first use. If you're pregnant, breastfeeding or under a doctor's care, check with your doctor first.

Do you have a discount for first orders?
Yes. Use code IMODEX10 at checkout for 10% off your first order.